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Fixing and retrying failed posts

Troubleshooting posting errors for Blaze posts

Joe Girton avatar
Written by Joe Girton
Updated over 3 weeks ago

There are several instances when a post might fail to publish. Most of the time the problem can be traced to an integrations error. Try these troubleshooting steps to retry failed posts:

  • Check the integration for the platform that the failed post was intended for. You can access your integrations by going to Brand Kit

  • If integration is healthy, retry the post by pressing "Post Now" in the calendar dropdown in the Editor view for the post

  • If the integration is showing as disconnected, click "Refresh" on the affected integration to re-authenticate

  • If there are specific error messages in the Publish pane (e.g. forbidden characters in copy), please screenshot the error message and send to Support with a link to the post

  • If the post continues to fail to publish, or if your integrations need reauthentication frequently, reach out to Support via in-app chat or by emailing [email protected] to help

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